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Agiblin08
1st Topic

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2 Messages

Thursday, February 19th, 2026 4:52 PM

Prepaid card not working

I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.

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2 hours ago

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fettbo

Frequent Visitor

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6 Messages

2 hours ago

Same here how many days ago did you activate it? I heard on the phone call the recording said 3-5 days for funds to be added. In the email when I activated it on there they said 4-6 weeks to get it in the mail so I dont know what's up

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Agiblin08

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I activated it last night. I could understand a wait time except when I view the digital card online, it shows the full balance as available. Same with the phone tree. I assumed the 3-5 days was if more was being added to the card.

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2 hours ago

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XfinityJorge

Official Employee

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2.8K Messages

2 hours ago

 

Agiblin08 Hi there! Thanks for using our Forums and for contacting us allowing our team the chance to help. I see you are having some issues with your prepaid card and I am happy to work with you to get to the bottom of these prepaid card issues. In order to get started can you send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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