pre paid master card

I never received the activation email after I redeemed the card offer. How can I activate my card?

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Latoque

Expert

•

29.6K Messages

4 months ago

Moved from Email forum

0

XfinityJeniece

Official Employee

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2.7K Messages

4 months ago

Hey there, woody91, thanks for reaching out through Xfinity Forums regarding your prepaid card offer. We would be happy to help with your card details.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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woody91

New Poster

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10 Messages

@XfinityJeniece xfinity support was never listed, only items like xfinity user, xfinity support socks, xfinity support jane, etc.

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4 months ago

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XfinityThomasC

Official Employee

•

2.2K Messages

@woody91 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Does this work?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

Customer Service

woody91

pre paid master card

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