pre paid master card

I never received the activation email after I redeemed the card offer. How can I activate my card?

Responses

Latoque

Expert

•

29.7K Messages

10 months ago

Moved from Email forum

0

XfinityJeniece

Official Employee

•

3.3K Messages

10 months ago

Hey there, woody91, thanks for reaching out through Xfinity Forums regarding your prepaid card offer. We would be happy to help with your card details.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

2

0

woody91

New Poster

•

10 Messages

@XfinityJeniece xfinity support was never listed, only items like xfinity user, xfinity support socks, xfinity support jane, etc.

10 months ago

0

XfinityThomasC

Official Employee

•

2.7K Messages

@woody91 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Does this work?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Customer Service

woody91

pre paid master card

Latoque

XfinityJeniece

woody91

XfinityThomasC

New to the Community?