Pplleeaaassseee help

So here’s what happened

I first moved to Washington in August 2023 and I got Xfinity service. It was very bad so when the router got so hot, I couldn’t touch it. I went in and tried to cancel it. There’s a note that I tried to cancel it. The note is about mobile service turns out, the Internet was never canceled for four months and unless I pay a 400+ dollar bill they won’t do anything. They can’t do anything for Services that I didn’t use And there is proof of in their computer they can see it, but they can’t even credit it off or just write it off to reactivate my Internet. I’ve got the Xfinity equipment against it in my house. They did give me an active account. And the gentleman here at the store know all about it and I’ve talked 21 people to try to resolve this every single time I get hung up on and the store needs to give their employees a little bit more power, but I really need some help with this. This is crazy my Internet back I’ve already prepaid on my current bill  I can’t even use and nobody cares, Besides the gentleman in the store that completely see and understand and know that I should have my service restored. I desperately need someone to step in and fix this so I can be become a paying customer again or I’m just never ever I’ll go out of my way to never use anything Xfinity or Comcast. My mobile phone is currently waiting until the 26th to move over and I can’t do that either so do you guys wanna make money or you gonna make me pay for stuff I didn’t use it doesn’t make sense, They said they wish they could turn my Internet on but they cannot do it for reasons that it looks like it’s a charge off they said which I never got any notification of and it’s been nearly a year otherwise I wouldn’t be trying to switch out of Verizon back to Xfinity not trying Steal Internet service I didn’t know that they didn’t cancel it when they said that they did. I need help. It’s been five days of talking to 21 people and the gentleman in the store is like dude… I wish we could help you somehow and I talked to several of them. It’s a freaking Internet monopoly in Puyallup, Washington For goodness sake, I can’t take this Verizon 4G and I don’t have any Internet and I’ve prepaid my bill so you guys took money from me, I got service for two days. I still have your equipment. now you wanna steal Even more for what I never used. I wish we could help you, let them help me more or help me.