Visitor

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2 Messages

Wednesday, June 10th, 2026 4:03 PM

Power outage credit

Power out June 6 320 to 408
Power off again until 420

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Selected Oldest First

Visitor

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2 Messages

3 hours ago

I would like a credit put on my account for the power outage

Official Employee

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2.3K Messages

Hi there, @user_gnzr35. Thanks for reaching out to us here on the Community Forum. Sorry to hear you had trouble. Did you have a problem with your XFINITY service specifically, or was this in relation to a power outage? Since power outages are out of our control, we do not credit for commercial power issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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