power of attorney

Hello @user_e92521 we do have a few options on your end where you can start the request, you can change ownership here https://www.xfinity.com/support/articles/account-ownership-changeor you can get added as a user here's some information on that https://www.xfinity.com/support/articles/primary-and-secondary-accounts

To speak to an agent directly  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I don't have the account login information to do the first link.  there is no Chat icon on the top right of page.

In order to create a post you must have a login, can you please refresh the page and also let me know what you're seeing instead on your end?  I am here to help! 

I have submitted the chat as per your instructions

How do I know you received the Power of Attorney document?  How do I get my login and password?  Why am I continuing to communicate on a Message Board instead of working with a human?