power of attorney

We were told nonsense from the Customer Service folks responding to this chat board.  For example, told the only way to submit our Power of Attorney was to drive 3.5 hours and hand paper copy to a salesperson at a store.

After a waste of hours of our time, our issue was finally escalated up to corporate.  A real person called us and could handle our situation.  Wonderful woman.  She told us that the instructions we had been given were not accurate and of course there was no need to drive 7 hours round trip.  Corporate, real person was great.  This chat board and the DM we used were a waste of our time.

Thank you for the feedback, and our sincerest apologies for any inconvenience, @user_e92521. To be clear, it's our team here that ultimately got you in touch with the team that was able to more directly assist. I just want to make sure that our community knows how escalating over this platform can result in resolution! So again, we appreciate your time, patience, and feedback. Please don't hesitate to ever start here in the future, if anything else comes up.

Yes, your team escalated to someone that could help.  I believe I posted 40 times asking for either a solution (which was nonsense from your folks) or escalation.  So yes, after hours of my time your team finally passed me along to someone that could help. 

Improvemens for your team would be:

• provide a phone number where I can ask my questions of a real person.  This concept of posting on a board and waiting for you to reply is crazy.
• get your procedures right so you aren't telling people incorrect directions.  Over the hours I spent on this board, I worked with many of your folks.
• if after about 3 posts, you don't have the answer then escalate.  It took me days to be passed along to a person who could help.

@user_e92521 thank you for that feedback. I will pass this along to our leadership team. 

I have started a Direct Message but nobody is responding.

Hi there, @PHPOA! Thanks for reaching out about the power of attorney. We can help with that. We put in a ticket for an account change request. You are emailed a secure link to upload the documents. Once that is done, the team is able to complete that on the account. I will continue with us a direct message. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future