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user_7z45yj
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2 Messages

09/22/2026 9:54 PM

Power of Attorney & Linking Accounts

I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it.

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3 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

24 hours ago

Hey there, @user_7z45yj, thanks for reaching out through Xfinity Forums regarding your Power of Attorney. We would be happy to help with getting this submitted. Can you please send us a direct message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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EG

Expert

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121.4K Messages

4 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_7z45yj

Visitor

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2 Messages

3 hours ago

Please provide secure link so that power of attorney can be unloaded for disabled individual. ty. 

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XfinityJeniece

Official Employee

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4.4K Messages

We would be happy to get that form sent over to you. I will need to submit a ticket for you. If you can, please reach out via direct message. I would be happy to help. 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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3 hours ago

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user_s8oyyf

Visitor

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4 Messages

3 hours ago

THIS IS CAOTIC JUST TRYING TO CONTACT SUPPORT, THIS IS A BIG MISSTAKE, I SHOULD JUST CANCEL MY SERCIVE THIS IS HORRIABLE, JUST MY EXPERIENCE.

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user_s8oyyf

Visitor

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4 Messages

3 hours ago

I'M WASTING MY TIME TRYING TO CONTACT CUSTOMER SERVICE

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