user_no96ic, thank you for reaching out to Xfinity Support. I am sorry to hear your service has been down. Is this an issue caused by the power company? Is your power out as well as your internet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_no96ic, I understand your urgency, and I want to do everything I can to get this resolved for you. I need to collect your name and address, but I need to do that in a private setting. Please send the DM, so we can get to work on this.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_no96ic
Visitor
•
12 Messages
1 day ago
major line down needs large bucket truck.
7
0
user_no96ic
Visitor
•
12 Messages
1 day ago
major line down needs large bucket truck.
1
0