U

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1 Message

Tuesday, February 7th, 2023 2:23 PM

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Power cord for modem

I need a replacement cord for my modem because my sister was moving furniture and the table leg cut the cord 

Gold Problem Solver

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5.9K Messages

2 years ago

I moved your post to the Customer Service forum for help in getting cord replaced

Problem Solver

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1.1K Messages

2 years ago

@user_f5a121

There are two options regarding replacing the cord. A new one can be picked up in-store at no cost or waiting in line (ask the front counter), or we can ship a new modem kit to the home. There is a one-time shipping cost of $15 that will be applied to the next bill, and you will receive it in 3-5 days. 

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