Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone

Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail.  Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity employee for turning off voice mail.  To substantiate this process - the closest community thread I found with instructions from Xfinity employee that it was required that this request must be made via a DM:

https://forums.xfinity.com/conversations/home-phone-features/i-need-to-turn-off-xfinity-voicemail/677d4e4c7699a97c89070400

"user_cmm2cz Thank you for reaching out to out team here on our Xfinity Forums. I would be more than happy to help you with disabling the voicemail feature on your phone. To get started, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it"