You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Phenomenal. Thank you. It's a wonderful experience to be a customer with so many hoops to jump through before im able to contact a company that I give hundreds of dollars a month to.
But please forgive me for not reading the rules first. I've been trying to solve a simple problem for several hours, so I'm a tad impatient.
Thank you for reaching out here. I will be happy to explore all the options we have on your account. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
BruceW
Gold Problem Solver
•
27.2K Messages
1 hour ago
Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Guidelines and Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
1
0
XfinityJohnG
Official Employee
•
2.6K Messages
1 hour ago
Thank you for reaching out here. I will be happy to explore all the options we have on your account. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
2