You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Phenomenal. Thank you. It's a wonderful experience to be a customer with so many hoops to jump through before im able to contact a company that I give hundreds of dollars a month to.
But please forgive me for not reading the rules first. I've been trying to solve a simple problem for several hours, so I'm a tad impatient.
Thank you for reaching out here. I will be happy to explore all the options we have on your account. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
user_3tqi9h, Once there, you can direct your messages to "Xfinity Support." You will not be sending it to the specialist directly. Please add your full name and service address to help us locate your account. Let me know if you have any questions
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
•
27.2K Messages
1 hour ago
Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Guidelines and Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
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XfinityJohnG
Official Employee
•
2.6K Messages
1 hour ago
Thank you for reaching out here. I will be happy to explore all the options we have on your account. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
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