post to forum

@XfinityRaul​ Cannot find the chat icon on top right for private message.

@XfinityRaul​ How do I find Xfinity Support?  What page?  Do you mean customer service?  can't find a place to private message.  That is the problem with the Xfinity site.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

This is ridiculous. There is no private messaging button in the upper right hand corner!

Once again, I need someone to come out to my  residence and remove  a poorly installed cable. I've gone through the phone tree (wasting more then an hour trying to reach someone that actually know what they are doing) I've gone through this forum. Does anybody actually have a pulse in this worthless organization?

Here are the repair tickets that no one wants to address

054017477

054032144

Here's Duke's direct phone number, leave him a message and see if he'll call you back (good luck).

(Removed: Personal Information)

I apologize you are struggling to find the button, however, it is there, I am looking at it right now! See the little icon that looks like a text bubble from a comic strip? It is just left of the bell which is also just left of what would be your account display picture. If you do not see that, you have not signed in yet and will need to do so. 

@user_844df6​