1 Message

Friday, May 13th, 2022 11:21 PM


Possible Scam Call

​I just received a call saying that I’d get $10 off my monthly payments and sent a link to my text messages. ​

Accepted Solution

Official Employee


355 Messages

11 months ago

@user_978b5d Thank you for reaching out on the Xfinity Community Forums. I am happy to look over your account and check for any deals that may be associated with your account. I am not aware of a any link that would be sent through SMS to get a $10.00 monthly https://comca.st/3LdI2EI be cautious we recommend letting us take a look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it




98.2K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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