U

Visitor

 • 

1 Message

Fri, May 13, 2022 11:21 PM

Possible Scam Call

I just received a call saying that I’d get $10 off my monthly payments and sent a link to my text messages. 

Accepted Solution

Official Employee

 • 

148 Messages

12 d ago

@user_978b5d Thank you for reaching out on the Xfinity Community Forums. I am happy to look over your account and check for any deals that may be associated with your account. I am not aware of a any link that would be sent through SMS to get a $10.00 monthly https://comca.st/3LdI2EI be cautious we recommend letting us take a look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

EG

Expert

 • 

93.7K Messages

12 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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