Portland January 2024 outage

Why is there no info regarding the outage and why it is taking so long? Is the system going to be exposed as having too many fail points? Nearing one full week of ‘asap’ mantra per resolution. Get out and speak to the problem.

Responses

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user_005x5y

1 Message

1 year ago

I'm still without service. There have been downed lines in my driveway for over 12 days. Xfinity was supposed to come on Wednesday, but then re-arranged to Friday (today) with no communication. Was told to expect a technician between the hours of 8am and 11:30pm. It's now 2:30pm and I am very doubtful I will see anyone show up. Again, there are DOWNED LINES in our driveway. This is unacceptable. 97229

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XfinityJorge

Official Employee

•

2.2K Messages

Greetings @user_005x5y thanks for using our Xfinity Support Team over our Forums. We are happy for the opportunity to work with you on this so we can provide you with some reassurance. Can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

0

Customer Service

user_pw3p3x

Portland January 2024 outage

user_005x5y

XfinityJorge

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