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user_gjjcpb
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Tuesday, February 24th, 2026 1:21 AM

Porting out my Mobil number

I have been on the phone with over 10 Xfinity customer service representatives, multiple agents have hung up on us. 
we haven’t gotten no where in three days…. 
all we need is the release of this last phone number. Xfinity has literally given us every excuse in the book. No answers. And they fight with the Verizon rep trying to help us. 
[Edited: "Inflammatory"] we have had NOTHING but trouble with their mobile service for the last 4 years.

[Edited: "Inflammatory"]

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2 hours ago

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XfinityBillie

Official Employee

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3.9K Messages

11 days ago

@user_gjjcpb Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify the error you are running into when porting your number out? Keep in mind that the Xfinity mobile line must remain active until the port out has been completed. These are the steps you would need to take in order to port the phone number to Verizon:

Steps to Port Out from Xfinity Mobile:
  1. Generate PIN: Log in to the Xfinity Mobile website or app, navigate to the Devices tab, and select the line you wish to move.
  2. Request Transfer Info: Select "Transfer your number, cancel this line" and follow the prompts to have a 6-digit security PIN sent via SMS.
  3. Find Account Number: Locate your account number in the Account Details section of your profile.
  4. Provide to New Carrier: Give the account number and 6-digit PIN to your new service provider.


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user_3x3ar7

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1 Message

2 hours ago

Just had the same issue 5 hours on the phone told me I needed to restart my internet services to do so despite only having mobile alone for months. No resolution! So frustrating and pretty sure a “supervisor” just stole my identity. 

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XfinityJon

Official Employee

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1.1K Messages

Good afternoon user_3x3ar7. We would be happy to assist you further. Were you looking to get assistance with porting a mobile number?

 

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