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user_zwsuzx
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7 Messages

Sunday, April 20th, 2025 7:06 PM

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Portability

I contacted Xfinity to inquire about porting, and they said the plan would be $10 for a year, and I would receive $830 in credit for the exchange of the device. I know the difference is up to $830 and a flat $830 discount. But now they said it would be up to $830. I will wait and see if I will receive this discount, since I ported services for the Plan discount and for the exchange of the device, otherwise I would have switched to Verizon.

Question

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Updated 

18 days ago

25

3

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XfinityBrianH

Official Employee

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1.3K Messages

20 days ago

 

user_zwsuzx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

1

user_zwsuzx

Visitor

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7 Messages

Support not resolved satisfactorily my problem. 

19 days ago

0

user_zwsuzx

Visitor

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7 Messages

19 days ago

I know that the website said up to $830 for the exchange. But I spoke to customer service and they said that if I finished the portability and trade-in I would get the maximum discount of $830, so I changed my carrier, also because I was unhappy with the service. But now Xfinity only shows the $430 discount, so I complained and they said it would be resolved in 24 hours. I've spoken to several attendants and nothing.

Note: This comment was created from a merged conversation originally titled Xfinity mobile

1

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XfinityAmira

Official Employee

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4.1K Messages

We're sorry to hear this trade-in has not gone smoothly as we always intend them to user_zwsuzx, and I truly apologize for any inconvenience or frustration this has caused you. We would be more than happy to further look into this for you on our end. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

19 days ago

0

user_zwsuzx

Visitor

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7 Messages

18 days ago

The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.

1

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XfinityPeterH

Official Employee

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1.9K Messages

 

user_zwsuzx Thank you for your feedback. I understand how frustrating it can be when expectations aren't met. We appreciate you working with us in our Direct Messages. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

0

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