Regular Visitor
•
6 Messages
Port forwarding stopped working, again.
Port forwarding has stopped working again. Every time this happens I have to delete the forwards and recreate. Why is this an reoccurring issue? For what I'm paying a month I should not have to deal with this.
Gateway model: XB8
XfinityFrank
Official Employee
•
2.7K Messages
3 hours ago
Hi there, @Roharris33. Thanks for reaching out to us here on the Community Forum and sorry to hear about the issue with port forwarding. This is not something that is a known issue. Generally, when there is a problem with a feature like this on the gateway, you can try restoring it to factory settings to see if that helps the issue. Another option would be to replace the device, which can be done at an XFINITY store or via shipping.
To reset to factory default on the XB8 :
-Press and hold the WPS button on the back of the unit for 30 seconds.
-Release the button once you see the lights begin to flash.
-Wait about 10 minutes for the unit to reset and reconnect.
-Use the default Wi-Fi name and password printed on the bottom of the unit to reconnect.
If you prefer to get a new unit, bring the device and power cord to your nearest XFINITY store for a replacement.
Hours and locations can be found here : https://www.xfinity.com/local/store-offers
Or if you want to do it via shipping, let us know.
0
0