popcorn kit

I received a postcard for a free Popcorn kit for being a Rewards Member. Has anyone actually received it? I sent my husband to get it & they actually expected him to stand in line & talk to a rep. It was going to be 45 minutes. They have a guy standing at the door taking names & giving you wait times. Why can't that person hand out kits? I've been a customer for almost 15 years & fork out over $200 a month. It was very annoying & unnecessary.

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XfinityDemitrius

Official Employee

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1.5K Messages

3 months ago

Hey @deedan92, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Rewards popcorn kit. I would be more than happy to offer my assistance looking into this further for you.

Could you please provide some additional information regarding the reward such as redemption process and more? Some Xfinity Rewards are shipped to the home which can take up to eight weeks for processing and shipping. Was the redemption process listed shown to visit a local Xfinity Store to receive the product?

We hope to hear from you soon, so we can assist with the Xfinity Reward.

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user_c4d4p1

1 Message

Never was offered or received popcorn awards but my friend got hers!

I'm a longtime member.

[Edited: "Personal Information"]

(edited)

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3 months ago

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XfinityGabriel

Official Employee

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2.1K Messages

user_c4d4p1, Hi there! Thanks for reaching out. I know how important it is to be able to redeem those great rewards. Thank you for your longtime loyalty. We are the right place to go for help from a team of experts. Over social media, we are a specialized group that is dedicated to resolving reward redemption concerns such as this. We can help. Are you referring to the Gourmet Poporn Kit? If so, are are you a gold tier reward member?

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3 months ago

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user_zdxbiy

1 Message

I am a gold rewards member but did not see this deal on my account.

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3 months ago

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XfinityDemitrius

Official Employee

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1.5K Messages

Hey @user_zdxbiy, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Gourmet Popcorn Kit. As the reward was provided earlier in the year as a reward, we are unable to request the kit at this time. We recommend keeping an eye on future rewards by visiting https://www.xfinity.com/rewards or using the Xfinity App for future redemptions.

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3 months ago

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user_vwp52n

2 Messages

2 months ago

Why send an e-mail blast about it today if it was an old reward that's been out of stock?

3

XfinityRay

Official Employee

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2.5K Messages

Hi there, user_vwp52n! We have a current Reward for this for our Diamond and Platinum Rewards members.

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2 months ago

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user_vwp52n

2 Messages

Ah OK. So as a Gold member, I was sent an email for a reward I wasn't eligible for. Thanks for clarifying.

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2 months ago

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XfinityJohnG

Official Employee

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1.4K Messages

I am sorry for any miscommunication there. We can definitely share your feedback with the Rewards team from here.

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2 months ago

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user_j2t405

1 Message

2 months ago

I also received an e-mail today (12-23-2024) instructing me to log in and claim my free popcorn, but there is no option for claiming it when I click on the rewards tab. Frustrating.

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XfinityVictor

Official Employee

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1.1K Messages

user_j2t405 Hello, I hope you are having a wonderful day! I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 months ago

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user_7oomq0

1 Message

2 months ago

I'm a gold member & received an email for a free popcorn kit. There was not an option once I signed in for this kit. Why are you sending offers to those of us who apparently are not eligible? What a waste of time!

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XfinityThomasC

Official Employee

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2.3K Messages

Hello, @user_7oomq0

This reward is for our Diamond and Platinum Rewards members. We apologize for the inconvenience.

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2 months ago

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tf2132

New Poster

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4 Messages

28 days ago

we got our kit in the mail, signed up through the rewards. It is SO good. worth getting if you can through the rewards

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XfinityAngie

Official Employee

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1.6K Messages

tf2132, Thanks so much for your feedback. I'm glad you were able to benefit from our awesome Xfinity Rewards Program.

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28 days ago

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user_bl5v3w

1 Message

22 days ago

I got mine! It took like two weeks but I got it and it’s great!

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Customer Service

deedan92

popcorn kit

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XfinityDemitrius

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