Poor issue resolution

Hello @user_1d7q6t and thanks for posting your concerns on our Xfinity Community forums. 

It sounds as if you've had a frustrating experience with your ongoing connection issues and how much time you’ve already spent trying to get this resolved, going through multiple calls and technician visits without a clear fix, especially when you’re getting different explanations along the way.

We’d like the opportunity to take a closer look at what’s happening.  Please send us a direct message* with your full name and service address, and we’ll dig into your account and connection history with you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.