Visitor
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1 Message
Poor experience
Absolutely the worst customer service I have ever had, I keep getting bounced around between different agents who join and leave the chat on repeat. They try to sell me phone plans instead of actually helping me. They add smiley faces and explanation points in their messages, but have never actually gone through with helping me with what I reached out for. It's exhausting and a waste of time and money...How is this legal?
XfinityAldrik
Official Employee
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1.6K Messages
8 days ago
Thank you reaching out to us @user_7cc0fd! This is not the experience we want any of our customers to have. Was the initial concern you reached out for resolved? If not, we’d love the opportunity to assist you here on our forums.
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