Visitor
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7 Messages
Poor Decision to Drop Scripps
Hi Xfinity Team,
I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.
As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.
At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.
If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.
I am requesting:
- A clear explanation of why this decision was made
- Information on whether Scripps programming will be restored
- An adjustment to my bill to reflect the loss of these channels
I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.
user_awqqxl
Visitor
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1 Message
4 days ago
As a Comcast customer for 20+ years, I have been willing to pay the same amount even when you dropped a channel that I watched. However, loosing one of the Big Three broadcast networks like ABC is unacceptable. Your customers are counting on your ability to negotiate on our behalf and keep the channels that we agreed to in our contract with you.
Please end this immediately and get ABC back online for your customers.
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user_mem8i5
Visitor
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1 Message
4 days ago
As a Comcast customer for over 20 years, we have made the decision to cancel xfinity due to we are now at 2 weeks with no resolution in sight.
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driza
Regular Visitor
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4 Messages
3 days ago
It wasn't Xfinity's decision to drop Scrips. Scrips wanted more money, which would mean your bill would go up. Many of the channels Scribs provides are over the air free antenna channels.
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user_n5asjl
Visitor
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1 Message
2 days ago
Xfinity, you suck. You've done this before but didn't bother to lower my subscription rate. My monthly rate is close to $400/month, yet the channels I pay to watch keep disappearing (remember H&I?)--now ION and Laff are gone. And how about making us pay extra for TCM, despite its being a part of most other services' basic packages? Add this to the frequent drops in service and the fact that it's impossible to talk to an agent on the phone, and I'm faced with the reality of Xfinity's being a clip joint.
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user_ab70o5
Visitor
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4 Messages
1 day ago
I totally agree with this. Xfinity will lose an substantial amount of customers if they don't resolve this quickly. I for one would glady pay extra to keep these channels but if you don't our monthly Bill should decrease substantially and quickly.
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user_3dqt39
Visitor
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1 Message
12 hours ago
I AGREE 1000 PERCENT! XINITY MUST FIX THIS PROBLEM NOW!
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user_ab70o5
Visitor
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4 Messages
8 hours ago
If Xfinty/Comcast does not reach an agreement with EW Scribbs soon they will lose me and many more customers shortly. This is RIDICULOUS.
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user_g0tusu
Visitor
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1 Message
8 hours ago
I have been a customer for over 10+ years. Endured many price increases and channel lineup changes. However, when a MAJOR network is dropped from my channel lineup, it is only appropriate Xfinity credits my account and others in the markets affected from the Scripps channel loss. No credit from Xfinity indicates to me Xfinity is (1) not interested in retaining my business and (2) reduction in services will continue to be billed at existing rates. It is extremely disappointing that Xfinity just assumes the customer will "accept" the status quo. There are other choices for internet/cable providers. After 10+ years, I believe this will be the event that causes me to switch from Xfinity.
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user_gh3yix
Visitor
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2 Messages
4 hours ago
Due to this issue I did adjust my plan. I still don’t have the local stations I lost but xfinity lost $90 a month from me. This happened before in Denver when we lost The Atitude network which airs both the Avalanche and The Nuggets. No matter how many complaints xfinity just didn’t care and never brought the network back even as a premium choice. I really hope they listen this time and go back to the table with Scripps. Dissatisfied in Denver!!
(edited)
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