Poor Customer Support

The customer support service is terrible, the chat is always a foreign person who says "rest assured I will solve your problem". They infact do not solve problems. They lie to get you off the line or direct you to go to the store and lie about the store experience. If they are not lying, then they have no clue as to what is really going on with the company. I don't understand why I'm paying close to $300 for all services and can't get any good customer service. I've reached out about getting a new device the XB10 the first person said they would ship it to me and send me an update in 24-48 hours, I received nothing. the second person "rest assured" me that they checked my local store and they had it in stock. I drove an hour to the store and they said they have never received any stock of the XB10 and didn't have a plan to in the near future. The store attendant even said the customer support people lie and are poor quality. So I wasted money to drive there to find out I was lied to. I reached out about having one shipped to me again and was told the same, we will ship one out, but never received any more notification or product. This is the same runaround I get every time I reach out to support and talk to someone who is off in LaLa land.