Poor customer service

Dear Xfinity Customer Support Team,

I’m writing to share feedback about an interaction I had with an Xfinity support agent on 04/16/2026. While I appreciated the clarity on my bill, I felt that the conversation ended abruptly. I had expressed an apology for any confusion, yet the chat was closed without any acknowledgment or courteous conclusion.

I believe that a brief acknowledgment, even something as simple as a “Have a good day,” helps maintain a respectful customer experience. I’d appreciate if this feedback could be used constructively so that future interactions maintain that standard of service.

Thank you for your attention to this matter.

Sincerely,

Jesse