Poor Customer Service
I went to extreme lengths to make sure I did NOT have my phone or internet cutoff from my old provider before Xfinity installed new equipment, both to the house and inside of it. I was promised, repeatedly, by multiple people that couldn't happen. My phone and internet was then cutoff before Xfinity had installed new equipment.
I couldn't get a response from you for days, despite hours of attempts and assurances by your service reps they were going to come out and install equipment right away. Once the second set techs sent days later did not do the job they were sent out for, I had to install wires myself. The first guy said the wires were already installed (he obviously did not look at the house. We had NO coax cable inside the house nor have EVER had Comcast connected to it), the second guy said he couldn't install the cable in the house because we had a phone wire and he didn't want to damage it or go near it, though it was turned off and we had no phone for 3 days at this point) he also wouldn't connect the pole to the house because we had no coax in the house! After I did the inside wiring myself, when a competent installer finally arrived to do the last bit, I was already out several days of work and many hours of frustration. I have spent HOURS on the phone with reps who say they apologize for my inconvienince but have done nothing to make right a waste of my time, the lost work my wife and I suffered, and the extreme frustration we were put through. This is no way to do business.