Visitor
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6 Messages
Poor customer service. I need help!
I plugged in my router and only get a flashing amber light. I went to chat three times now. They run diagnostics. It was determined I don’t have a signal coming in to the house. I was told I had a service technician scheduled to come today to access. I was supposed to receive a notification of that appointment but never got it. Today I looked at my account and no appointment is scheduled. Xfinity assistant says there are no appointments scheduled for me and continually asks what I want to do. Please can anyone help?
XfinityDemitrius
Official Employee
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2.8K Messages
17 hours ago
Hey @user_5r1p88, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience with the troubleshooting of the Xfinity Internet service. Did you recently move to this address? Some recommended troubleshooting steps would be trying different outlets within the home. While you may have an outlet, it may not be active with signal. Are there other outlets within the home you can try to see if you can get the device online?
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user_5r1p88
Visitor
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6 Messages
5 hours ago
I tried each outlet and all I get is a flashing amber light. I have to believe the problem is outside. Can someone send a service tech out?
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