Visitor
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1 Message
Poor Customer Service and False Plan information
I am writing to formally report an incredibly concerning experience at the Xfinity retail location in Avon, Indiana. During my visit, the customer service representative assigned to assist me exhibited highly unprofessional, hostile, and insulting behavior, while completely failing to provide the requested service and giving verifiably false information regarding my service plan.
The incident unfolded as follows:
- Direct Insults and Hostility: When I asked standard questions to clarify my account details, the representative became intensely defensive and abusive. He explicitly insulted me by stating that my "brain wasn't processing information" and aggressively told me that I could "take my attitude elsewhere."
- Contradictory Excuses and Refusal to Help: The representative was entirely unhelpful throughout the interaction. When challenged on his lack of assistance, he initially made excuses for his poor performance by claiming that he was "new and just starting." However, he immediately contradicted himself by aggressively stating that he "knew what he was talking about" to justify the incorrect plan details he was forcing upon me.
- Pattern of Behavior: This was not an isolated clash. Immediately after finishing his hostile interaction with me, I witnessed him turn around and display the exact same rude and aggressive behavior toward another customer in line right after me.
This representative's behavior severely violates Comcast Xfinity’s stated customer care standards. His abusive language and refusal to provide accurate account support made for a toxic environment. I expect my account details to be audited and corrected by a supervisor.
XfinityDemitrius
Official Employee
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3.1K Messages
4 hours ago
Hi @user_ykrumg, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you reaching out directly and bringing this deeply concerning experience to our attention.
We deeply value your loyalty and appreciate you taking the time to report this so we can uphold the standard of service you deserve. We would most certainly like to pass along the information for review.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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