PODS

Unsure - when I updated my plan it said a pod was included, but then after enrollment I did more research and apparently the system tests and determines if I need a pod before sending.

I assure you, we definitely need a pod. for the far side of our house. 

Hello, Halaster. I appreciate you bringing this home WiFi evaluation concern to our attention. Just in case you weren't aware, if you're not recommended for an WiFi boost pod, you will have an opportunity for another evaluation every six months for 24 months or until you receive an email indicating that you may benefit from an WiFi boost pod.

The best thing to do at this time would go through the home WiFi evaluation. We can definitely troubleshoot any connectivity issues you're experiencing while you wait for the results if you'd like.

Sure. The same problem will exist in 6 months though that exists in a few weeks. The evaluation will only evaluate things that are CONNECTED to the network right? My problem is devices in multiple locations in my house cannot connect at all, so they wont be part of the evaluation, and it will look like everything is fine, when in fact it is horrible. That is true now, and it will be true in 6 months when it runs again. 

I tried to put together a general idea of the layout with red being walls. The house is 2200 square feet and the cable outlet and modem has to be where it is currently located. The master bedroom and multiple bedrooms are on the complete opposite corner of the house, and devices get 0 bars. I can see the network name.... sometimes, but cannot connect and it disappears and reappears. This is not even considering the back yard, which is also a complete no go right now.

So my same question and problem remains... how do I get the home WiFi evaluation to account for devices that cannot connect at all? As far as the evaluation is concerned they do not exist, since they cannot see or connect to the network. 

If you have some ideas on troubleshooting connectivity issues for multiple devices that cannot detect the network at all, I am all ears. Device types with problem so far, Laptop, Cell Phone, Nintendo Switch, Sony PS4, Samsung Smart TV, Blink Wifi camera, Amazon Echo, Multiple smart lightbulbs. None can get a signal strong enough to connect or detect the network. With the previous mesh network setup in the house that was replaced with the XB8 everything had full bars in the entire house and backyard. The laptop has full 6e support but it does not matter. I have tried all three bands, 2.4Ghz, 5Ghz, and 6Ghz, and it cannot see or connect to any of them from more than 1/3rd of my home, and the entire backyard. I have to go into one of the rooms right near the XB8 to connect. When I CAN connect due to being near the modem speeds are great, I tested all the way up to my paid for 1.2Gb, but the fact is I cannot use the internet at all in multiple areas of my home.

Hi there, @Halaster ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your connectivity in your house. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

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