PODS

How can i get the free pod included in my internet plan so that my entire house can get wireless? My wife's office cannot receive a consistent wireless signal. It is a home office and needs to function for our job. .

So much time to go through bots and endless loops to get a simple answer. A person is smarter and better than your systems...a person could have heard my question and solved it quickly. You guys owe me for the time I have burned on this...

Responses

EG

Expert

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110K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, kurtk1! Thanks for taking the time to visit XFINITY over forums for help with how to get that free xFi pod. We are honored by your interest! We are the right place to ask for help. In order to become eligible, you would have to subscribe to our xFi Complete product. Have you heard of it? It's pretty cool because with this service, your Whole Home WiFi Evaluation determines if your home WiFi could use a boost with an xFi Pod.

(edited)

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K

kurtk1

3 Messages

1 year ago

Thanks for responding quickly. When I enrolled in my internet plan, it was indicated that a pod was included.

We need this pod as reception is not adequate at the far side of our house. The process for the app to evaluate the need for a pod in our home is not working. Please send one.

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

kurtk1, It is our pleasure to serve you. Do you have our xFi Complete service?

(edited)

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K

kurtk1

3 Messages

Unsure - when I updated my plan it said a pod was included, but then after enrollment I did more research and apparently the system tests and determines if I need a pod before sending.

I assure you, we definitely need a pod. for the far side of our house.

1 year ago

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XfinityFrank

Official Employee

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1.3K Messages

kurtk1, if you take a look at your bill or your XFINITY services online, you should be able to determine if you subscribe to xFi complete. If you do not, then the free pod is not offered. If you are unable to determine if you subscribe, let me know and we can check for you as well!

(edited)

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1 year ago

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Halaster

New Poster

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3 Messages

1 year ago

I do have xFi complete service.

I upgraded today to a X8B modem and have everything setup, but more than half of my house cannot connect to devices at all. Not even a bad connection, no connection. Prior to this I was using an X7B modem in bridge mode and using 3 Orbi mesh network routers for the network in my home, but I wanted to switch fully to the single Xfinity modem and router, since it looked like it should be able to do a great job, which it unfortunately is not.

All the ones that CAN connect report great wifi, and the rest do not connect at all, so I am worried when the automated test runs to check if I need a pod it is going to say "Everything is great, you don't need a free pod." because it is not going to detect the devices that cannot connect at all, and it will only be measuring the devices that are right near the modem and connect fine, if I understand how the whole house wifi check works. When I run the test through the phone app I find 10+ devices with perfect connection, and 2 with fair/bad connection. My console is one of the "fair" connections so it has a red X through gaming. My other devices such as laptop, camera, PC, printer, and so on do not even show up in the list since they cannot get a strong enough signal to connect. Thus the app reports the bulk of my devices as great. The main living room where the cable connection is has great service, but the bedrooms, have super bad service, and the master bedroom specifically cannot even connect 90% of the time, and when it does it disconnects again after minutes.

What do I need to do to get a free pod, as $119 is too expensive just to get the coverage I should already have included with my 1.2Gb service?

(edited)

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XfinityRaul

Official Employee

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1.9K Messages

Hello, Halaster. I appreciate you bringing this home WiFi evaluation concern to our attention. Just in case you weren't aware, if you're not recommended for an WiFi boost pod, you will have an opportunity for another evaluation every six months for 24 months or until you receive an email indicating that you may benefit from an WiFi boost pod.

The best thing to do at this time would go through the home WiFi evaluation. We can definitely troubleshoot any connectivity issues you're experiencing while you wait for the results if you'd like.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Halaster

New Poster

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3 Messages

Sure. The same problem will exist in 6 months though that exists in a few weeks. The evaluation will only evaluate things that are CONNECTED to the network right? My problem is devices in multiple locations in my house cannot connect at all, so they wont be part of the evaluation, and it will look like everything is fine, when in fact it is horrible. That is true now, and it will be true in 6 months when it runs again.

I tried to put together a general idea of the layout with red being walls. The house is 2200 square feet and the cable outlet and modem has to be where it is currently located. The master bedroom and multiple bedrooms are on the complete opposite corner of the house, and devices get 0 bars. I can see the network name.... sometimes, but cannot connect and it disappears and reappears. This is not even considering the back yard, which is also a complete no go right now.

So my same question and problem remains... how do I get the home WiFi evaluation to account for devices that cannot connect at all? As far as the evaluation is concerned they do not exist, since they cannot see or connect to the network.

If you have some ideas on troubleshooting connectivity issues for multiple devices that cannot detect the network at all, I am all ears. Device types with problem so far, Laptop, Cell Phone, Nintendo Switch, Sony PS4, Samsung Smart TV, Blink Wifi camera, Amazon Echo, Multiple smart lightbulbs. None can get a signal strong enough to connect or detect the network. With the previous mesh network setup in the house that was replaced with the XB8 everything had full bars in the entire house and backyard. The laptop has full 6e support but it does not matter. I have tried all three bands, 2.4Ghz, 5Ghz, and 6Ghz, and it cannot see or connect to any of them from more than 1/3rd of my home, and the entire backyard. I have to go into one of the rooms right near the XB8 to connect. When I CAN connect due to being near the modem speeds are great, I tested all the way up to my paid for 1.2Gb, but the fact is I cannot use the internet at all in multiple areas of my home.

(edited)

1 year ago

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @Halaster ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your connectivity in your house. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_bmd001

3 Messages

8 months ago

Yea I think its all just a gimmik with the evaluation, cause how they can adequately evaluate your coverage when there are devices that wont even connect to the router???? Its [Edit: language] youll have to fork over the money for your pods. 200 bucks for 2 of them. Good new is , I did this and I seem to be getting pretty good coverage across my 3 level 4500 sqft home.

(edited)

0

Customer Service

kurtk1

PODS

EG

XfinityGabriel

kurtk1

XfinityGabriel

kurtk1

XfinityFrank

Halaster

XfinityRaul

Halaster

XfinityRichard

user_bmd001

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