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ben345
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1st Like

Contributor

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95 Messages

Saturday, July 15th, 2023 11:48 PM

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Please stop all marketing and promotion phone calls to elderly customer

I am an 85 year old woman who is sick.  I am getting a dozen phone calls a week or more for promotions from you.

Please please stop these phone calls.  I am sick, handicapped and it is hard for me got to, and answer the phone.  

We have our service and pay our bill, that’s it!   That is all I want as a very long time customer in the last years of my life.

Please do what you have to to stop the promotional spam phone calls to my house from Comcast Xfinity..

Thank You

Question

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Updated 

2 years ago

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XfinityDilary

Official Employee

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2.1K Messages

2 years ago

Hello, @ben345! Thanks for posting on our community forums to let us know about this situation. We are sorry to hear about your experience and would like to help in any way we can. To confirm, do you have an active voice (landline) phone with us? Is this where you are receiving the marketing calls? Or is it an Xfinity Mobile phone? 

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ben345

Contributor

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95 Messages

2 years ago

This is a landline phone.  I do not have a mobile phone.

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XfinityThomasA

Official Employee

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2.3K Messages

Thank you for clarifying, @ben345. It's important to us that you're able to manage communications from Xfinity. If you preferred not to get sales calls from us, you can add your phone number to Comcast's Do Not Call List. You can do this online through a web form or also through your account. Please note you still may get sales calls from us during the next 30 days as we update our records. As a current Xfinity customer, you may still receive other calls from us with information or notifications regarding services to which you currently subscribe.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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ben345

Contributor

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95 Messages

2 years ago

I submitted the form.  I hope this works because the overwhelming number of promotional calls from you is sickening.  

1

XfinityJeniece

Official Employee

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3K Messages

We appreciate you getting that form submitted. I know how frustrating sales calls can be, and we definitely want to help with managing your preferences. Let us know if you have any additional concerns or questions. We are here to help you on this platform! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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