Visitor
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3 Messages
Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this thread.
XfinitySara
Official Employee
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2.7K Messages
5 hours ago
Thank you for creating a new post, @user_h68fsk! I'm trying to locate the original post under the other username, but haven't seen it or our private chat thread associated with it yet. How or why did the username change, if I may ask? Do you have a link to that post so that we can at least find the public thread to get started?
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EG
Expert
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119.1K Messages
2 hours ago
@user_h68fsk
Is this the thread that you are looking for ?
https://forums.xfinity.com/conversations/customer-service/escalating-damaged-street-cable-replacement/6a066eb1e08d050f2bb43e70
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