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user_h68fsk
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Wednesday, July 8th, 2026 5:37 PM

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Please revive my previous thread

I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging.  The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this thread.

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5 days ago

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XfinitySara

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6 days ago

Thank you for creating a new post, @user_h68fsk! I'm trying to locate the original post under the other username, but haven't seen it or our private chat thread associated with it yet. How or why did the username change, if I may ask? Do you have a link to that post so that we can at least find the public thread to get started?

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EG

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119.2K Messages

6 days ago

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user_h68fsk

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Yes but the actual 2 month long thread and the Direct Message communications are gone. That is just my first entry

6 days ago

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Again

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@user_h68fsk​ 

If that was your username when you started the thread, why did you create a new username?  You should have signed in with that previous username and not started a new username because that clouds the issue and ends up involving more employees than needed.

You should be able to sign in with that username now and check the DM from then; I have DMs that go back several years, so you should be able to find it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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6 days ago

user_h68fsk

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@Again​ 

Thank you all for your support 

As I explained I did nothing on my end to change my username. I searched for my original username and came up empty. 
This morning my original thread has reappeared. With my original sign in back. I don’t know why. Hopefully Direct Message will keep my thread from now onwards.

5 days ago

Again

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34.5K Messages

@user_h68fsk​

@Again​ 

Thank you all for your support 

As I explained I did nothing on my end to change my username. I searched for my original username and came up empty. 
This morning my original thread has reappeared. With my original sign in back. I don’t know why. Hopefully Direct Message will keep my thread from now onward.

Thanks for the feedback!  Good luck with getting your issue solved.

Closing this thread now.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

5 days ago

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