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sandiegoscott
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3 Messages

Monday, January 19th, 2026 4:20 PM

Please resume NOW internet

Please resume my NOW internet service, prepaid Account No: [Edit: Personal Information]. Thank you.

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14 hours ago

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EG

Expert

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115.6K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.6K Messages

8 days ago

Hello! Our team is not able to assist with NOW Internet. You would need to contact the support via this link: NOW Xfinity on the left you will see the assistant chat. 

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sandiegoscott

Visitor

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3 Messages

Your "NOW Xfinity" link gives me a 404 error:

The page could not be found or you don't have permission to view it.

How do I express my disappointment and dismay that an official employee of Xfinity told me to go to a non-existent page?

Do you think you could give me some actual help?

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8 days ago

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XfinityMarshante

Official Employee

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853 Messages

Hello @sandiegoscott, Thank you for bringing this to our attention. I apologize for the inconvenience caused by the link not working as expected. I understand how frustrating that can be. For support with your NOW services, please visit the following link, which will take you to the correct support page: https://www.xfinity.com/support/now

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 days ago

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