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Gs1967_
1st Topic

Visitor

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3 Messages

Tuesday, May 20th, 2025 8:22 PM

Please help

Prime works.  Netflix works.  Roku and Hulu work.  Xfinity Stream does not work.  It fails 5 out of 7 days per week minimum.  Xfinity chat bot doesn't help

Xfinity "live" chat doesn't help. I updated the router ($$$). I installed a net ($$$).  This is not a connection issue or something in my network or ALL of the other services would be affected as well. They are not.  

NEED HELP! PLEASE!  FINALLY!  FOR [Edited: "Language"] SAKE.

Question

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Updated 

15 days ago

 • Edited

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XfinityDilary

Official Employee

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2.3K Messages

22 days ago

Gs1967_. Thanks for posting on our Community forums for assistance. I'm sorry to hear the Xfinity Stream is not working properly. We'd like to help troubleshoot. What kind of device are you using to access the Xfinity Stream App? 

 

(edited)

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Gs1967_

Visitor

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3 Messages

As we speak,  xfinity stream is down again.  All other internet services work like a champ.   It goes down almost every single day.  Some days I get alerts (your service is back up) . I don't watch it much,  xfinity stream. But I pay a [Edited: "Language"] ton extra for those local channels. 

It can't just be me.   

(edited)

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15 days ago

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Gs1967_

Visitor

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3 Messages

I access Xfinity stream from one of 3 tvs (different brands)  and my phone.   When it's down on tv, it's down on my phone as well.  

This has been going on for at least 3 months

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15 days ago

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XfinityJeniece

Official Employee

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3.2K Messages

 

Gs1967_ Thanks for providing those details and we definitely want to ensure that your services are working properly for you. Are you getting an error message when it is down?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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