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user_hhnt6x
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2 Messages

Thursday, March 5th, 2026 2:33 PM

Please help me with my wifi

My wifi isn't working,  I got to wifi pass and it just stopped working,  paid up until the 20th so can someone help me please

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7 hours ago

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XfinityFrank

Official Employee

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2.1K Messages

8 hours ago

Hi there, @user_hhnt6x! Thanks for reaching out to us here on the Community Forum. I want to make sure I understand. Are you having trouble with XFINITY Service or NOW WiFi Pass?

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user_hhnt6x

Visitor

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2 Messages

@XfinityFrank​ yes,  it won't connect to my phone,  like I said it's paid up until the 20th of this mouth but it won't connect to mine or my husband phone. 

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7 hours ago

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XfinityJoe

Official Employee

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1.2K Messages

@user_hhnt6x While NOW Internet does use the same physical infrastructure, the billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW internet.  For help and support, you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry

 

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7 hours ago

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