Please help me speak to someone

yes, i have my landlord's permission

Great, @user_sbmk5u! The charge is $100 for a relocation. The new location does need to be easily accessible from the outside, as we do not perform wall fishing. If you're ready to set up an appointment, please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us: 

1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.