Visitor
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1 Message
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider.
According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
Accepted Solution
XfinityAlfonso
Official Employee
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2.2K Messages
15 hours ago
Hello tanalai thank you so much for taking the time to reach out here via our Xfinity Forums. We'd be happy to assist in making any account changes as you transition to that new provider.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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EG
Expert
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114.7K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2.3K Messages
7 hours ago
Thank you for taking the time to reach out @tanalai regarding the requested account changes. Glad we were able to assist. Thank you for being a part of our Xfinity Community and hope you have a great rest of your evening.
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