Visitor
•
1 Message
Please Confirm Internet Cancellation
I called and spoke to an agent/AI bot today who confirmed my internet service was cancelled. I did not receive any confirmation. Can you confirm the service was successfully cancelled?
Visitor
•
1 Message
I called and spoke to an agent/AI bot today who confirmed my internet service was cancelled. I did not receive any confirmation. Can you confirm the service was successfully cancelled?
EG
Expert
•
121.8K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityFrank
Official Employee
•
2.7K Messages
9 days ago
Hi there, @user_m4328i. Thanks for reaching out to us here on the Community Forum. Sorry to hear you'll be leaving us. We can certainly check on and confirm the cancellation for you.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0