PLEASE CANCEL

Hello,

I would like to formally request to cancel my service. The option "schedule a call back" gives an error everytime I try and the support line has an AI bot that "transfers you to a live agent" has had me on hold for over an hour. I do not have a "Direct Message" icon and cannot seem to find it elsewhere. This is blatently predatory.

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user_702211

Visitor

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5 Messages

4 hours ago

Did you seriously change my username from wtf_predatory to user_702211?! Petty move...

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XfinityMartyR

Official Employee

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3.8K Messages

4 hours ago

user_702211 We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Just so the Xfinity Community can have an understanding of your concerns, is there any particular reason you're looking to cancel all of your Xfinity services?

Also, your Xfinity Community Forums username was changed to align with our Xfinity Community Forum Guidelines.

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user_702211

Visitor

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5 Messages

I finally got through and cancelled. I have much better service through a local, non predatory service provider.

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3 hours ago

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XfinityRaul

Official Employee

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3.2K Messages

@user_702211 I'm sorry to hear you've processed the cancellation order. Please contact us if you have any additional questions or concerns at any time, we're available 7 days a week. In the meantime, stay safe and enjoy the rest of your day!

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3 hours ago

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Customer Service

user_702211

PLEASE CANCEL

user_702211

XfinityMartyR

user_702211

XfinityRaul

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