Monumentco's profile

New Poster

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1 Message

Mon, Dec 7, 2020 9:00 AM

Please bury the orange cable in my yard - Thanks!

There has been orange cable ran across my yard and patio since the drop was made in October. Pleasse bury my drop. Thank you!

Responses

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello Monumentco, thanks for reaching out to our Digital Care Team on our Forums page. I can imagine how much of an eyesore this cable must be especially being on your patio. We definitely want to get this cable buried as soon as possible. My team can certainly assist you with getting someone out to take care of this. Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Visitor

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1 Message

21 h ago

Is there any way to get [Edited: "Language"] to bury the cable??? Took me 9 weeks to get service and now 3 weeks with the exposed cable in the yard!

(edited)

Official Employee

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6 Messages

Hello @user_8cf8ea thank you for contacting our Xfinity Forums Team. I understand that you've had an unpleasant experience with getting the line at your home secured and I am glad to help. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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