Hi, davinamel. We can help you with opening a request to have the line buried. No problem! Please send me a PM with your first and last name and I will get that going for you.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hi, @user_f3b77b! Thanks for reaching out to XFINITY over our forums page. I hope you are having a wonderful Saturday morning so far! I am sorry to learn about this experience with no one coming out after calling us and having appointments. This is definitely not the experience that we like to hear about. We can help with getting the cable line burial concern addressed as quickly as possible. To get started, would you mind sending us a private message confirming your first/last name and if your address begins with 2543 by clicking the chat icon located in the top right corner on your forums page when signed in? Once there, you can search for "Xfinity Support" to compose your direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have had same bad experience. Temp internet cable was dropped on June12th and was told it would be buried 2 different dates when I called again. Called on July 1st and they said cable was already buried in the system but it wasn’t. Now no one will return my calls. Comcast just says they have escalated it. I’m losing money every day Comcast does not bury this line as I have other contractors lined up to do work but can’t till line is buried.
Hi there @user_882446! Thanks for taking the time out of your day to utilize the Xfinity Community Forum to reach us. I understand how frustrating this can be, especially if you're losing money due to other contractors and jobs that you have lined up. I assure you, you've contacted the best team to help coordinate the burial of the drop. I'd like to chat in private and gather a few details in order to get this taken care of.
To start at private message, please click the Peer to Peer chat icon in the top right corner of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we can get started. Chat with you soon!
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_296743, thank you for reaching out to our Xfinity Support forums and letting us know. I can certainly help get someone out to bury the cable for you as well. Can you send us a direct message so I can help? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi, davinamel. We can help you with opening a request to have the line buried. No problem! Please send me a PM with your first and last name and I will get that going for you.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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user_f3b77b
Visitor
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2 Messages
4 years ago
did you ever get the drop burried? If so any guidance on how to get it done?
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user_882446
Visitor
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1 Message
4 years ago
I have had same bad experience. Temp internet cable was dropped on June12th and was told it would be buried 2 different dates when I called again. Called on July 1st and they said cable was already buried in the system but it wasn’t. Now no one will return my calls. Comcast just says they have escalated it. I’m losing money every day Comcast does not bury this line as I have other contractors lined up to do work but can’t till line is buried.
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user_296743
Visitor
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1 Message
4 years ago
I am having the same problem. My orange cable has been in my yard for a couple months.
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