Please bury my drop it’s been 9 months

My Temporary cable has been in place for nine months. It runs over three neighbors yards and will be cut by a lawn mower any day. We work from home. This is critical. I’ve reached out to Comcast every month and have gotten nowhere.

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Responses

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

I moved your post to the Customer Service forum and escalated it.

2

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U

user_3a820c

Visitor

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2 Messages

@MNtundraRET thank you! I’ve had 10+ tickets open but never get any resolution or follow-up.

3 years ago

0

CCSelena

Problem Solver

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892 Messages

Hello @user_3a820c! Thank you so much for reaching out to us here via Xfinity Forums for help. I hope your day is treating you well so far. I will be more than happy to take a look into your issue and check on any tickets that have been submitted. Can you please send us a DM to start?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

3 years ago

0

Customer Service

user_3a820c

Please bury my drop it’s been 9 months

MNtundraRET

user_3a820c

CCSelena

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