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user_ng068w
1st Topic

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2 Messages

Tuesday, July 1st, 2025 9:30 PM

Platinum Rewards Peacock Premium Offer

Under my Rewards activity it shows Active & Claimed.  I never received the confirmation email so I clicked the link xfinity.com/activate-peacock to activate my reward from rewards page.  I get the page that says Sorry your account is not eligible for this reward. 

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Updated 

18 hours ago

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XfinityDemitrius

Official Employee

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1.9K Messages

21 hours ago

Hey @user_ng068w, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help assist with the Peacock Premium subscription that is part of our Xfinity Rewards. It can take a few hours to receive the email. When was the Peacock Premium Xfinity Reward redeemed? 

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user_ng068w

Visitor

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2 Messages

It's been several months since I claimed it.  It doesn't list the claimed date on the rewards activity page.  

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18 hours ago

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XfinityRaf

Official Employee

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1.1K Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can look into what happened with the reward. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 hours ago

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