I was wondering this as well. It says it's a perk of Platinum or higher, and then when reviewing available rewards, nothing about Peacock is there. Is that your experience as well?
@tennisace01 I'm having the same problem. I got an email that I was now Platinum but there's no reward to redeem for Peacock. I have contacted customer support and they said they were working on it but it still hasn't been resolved. It seems like this is an issue for a lot of people.
@snt2 From other threads, there seems to be some unwritten fine print they left out--that it's only available with 1GB or higher download speed plans. A piece of information conveniently left out from the marketing.
user_95ef7a Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant 2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation". 3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site. Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In” 2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.) 3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
What error message are you coming across when you follow the steps provided?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No error messages, just no link anywhere to actually redeem it. Got sent an email that I was eligible and to just sign in to redeem. I sign in and the Peacock options don't come up
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Got the email on January 21st, "You’re now part of Xfinity membership!" In the email is says, "Congrats! You have Platinum status." I click on the benefits and see that I should be eligible for Peacock Premium, too.
Hey there, @MichaelinNEPA, thanks for reaching out through Xfinity Forums regarding your Xfinity Membership! Congrats on your status! 🙌 Here is a link with the details on how to activate your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers. Let us know if you have any additional questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
tennisace01
Visitor
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30 Messages
14 days ago
I was wondering this as well. It says it's a perk of Platinum or higher, and then when reviewing available rewards, nothing about Peacock is there. Is that your experience as well?
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XfinityThomasB
Official Employee
•
2.5K Messages
14 days ago
user_95ef7a Can you try these steps and let me know if you were able to activate Peacock Premium?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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snt2
Visitor
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12 Messages
4 days ago
@user_95ef7a Did you ever figure out how to redeem Peacock? I'm having the same issue and waiting to hear from customer support
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MichaelinNEPA
Visitor
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2 Messages
15 hours ago
Got the email on January 21st, "You’re now part of Xfinity membership!" In the email is says, "Congrats! You have Platinum status." I click on the benefits and see that I should be eligible for Peacock Premium, too.
Has anyone had any success getting it, yet?
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MichaelinNEPA
Visitor
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2 Messages
15 hours ago
Here's what it says:
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