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remvatos
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2 Messages

Thursday, February 5th, 2026 8:59 PM

Platinum Membership Peacock Reward

I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?

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3 hours ago

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XfinityJeniece

Official Employee

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3.7K Messages

3 hours ago

Hey there, @remvatos, thanks for reaching out through Xfinity Forums regarding your Peacock activation. Congrats on your Platinum status! We truly appreciate you choosing Xfinity. Have you already tried these steps for activating the offer, https://www.xfinity.com/support/articles/peacock-premium-offers?

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remvatos

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I have, it either doesn't show or says my account is not eligible.

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3 hours ago

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XfinityJeniece

Official Employee

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3.7K Messages

I would be happy to take a look at your Xfinity Membership on our end. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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