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mdalto1
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2 Messages

Saturday, September 21st, 2024

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Plastic Green Cable Box in my front yard.

There is a 15 inch tall pedestal box in my front yard. The footprint the pedestal in on is 15 inches by 15 inches. I can not drive over this box without damage to the box or my vehicle & plan to concrete around this box in the future. Box met tire and top came off, but is now covering, not locked. Help please! 

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Updated 

1 year ago

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XfinityEva

Official Employee

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2K Messages

1 year ago

Thank you for contacting us about this. We can certainly help here! There is a visit we would have to schedule and have our technicians out here to evaluate the damage and if relocation is possible. 

 

There is a cost of $100 for this visit and relocation is not guaranteed. The cost is added to your next statement so there is nothing to pay the day of the appointment. To continue and schedule this here please send us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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mdalto1

2 Messages

We just moved in earlier this year and have been wanting to inquire about this process since then. If the box can be moved, and/or updated/flattened, would there be other costs associated with that work? In addition to the initial $100? Thank you.

1 year ago

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XfinityJeniece

Official Employee

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3.4K Messages

 

mdalto1 There would be no additional charges than the $100 fee which would be applied to your billing statement. We would be happy to help with getting this scheduled for you. Please feel free to send us a Direct Message.

 

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1 year ago

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