Jared4U's profile

Regular Visitor

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4 Messages

Thu, Jan 7, 2021 11:00 AM

Plant Extension Help

Hello,

 

I moved to a new location in a well established neighborhood that was registered to have had internet service, but when I requested my service be transferred to the new location - I was told that my new address was not actually serviceable. I can confirm that there are above ground Xfinity/Comcast lines within a couple hundred feed of my place. I have tried several times with customer service, each time I was encouraged that they could service my new place - only to be told that it was not actually true. My livelihood is online as I'm an IT professional who works from home. I have seen some folks have luck with the forums. Can someone assist me with where to start with getting service to my house?

 

Sincerely

Responses

Again

Expert

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25.5K Messages

4 m ago

@Jared4U 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

4 m ago

Thanks, @Again . I appreciate your help.

Official Employee

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839 Messages

4 m ago

Hi @Jared4U 

 

We’re excited that you are interested in Xfinity Service and understand you may have questions on how we determine serviceability and what steps may be involved to get you set up with service.  This article will walk you through each step of the process.

 

A few factors help us determine whether you are eligible to receive Xfinity services at your home. Here are some reasons you may not be eligible:

  • You live within a state/county/zip code that is not serviced by Comcast
  • Your home is too far from our physical network
  • Your neighborhood or development already has an exclusive agreement with another service provider

Private message me your address and we'll take a look for you.

 

Thanks!

Jonathan

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

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22.3K Messages

4 m ago


@ComcastJonathan wrote: ... Private message me your address and we'll take a look for you. ...

To send a private message to the employee click the "ComcastJonathan" user-id at the top-left corner of their message to reach their profile page, and then click the "Send a message" button to the right of the employee's user-id on that page.

 

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