Skip to main content
user_ikwa9p
1st Topic
1st Like

Visitor

 • 

5 Messages

Wednesday, July 15th, 2026 6:07 PM

Plant Alteration Ticket

The electric company has decommissioned the poles on my street and property and removed their facilities. Only Comcast mainline infrastructure remains, blocking pole removal. Need a Plant Alteration ticket.

Question

 • 

Updated 

3 hours ago

9

1

Oldest First
Selected Oldest First
XfinityAirelle

Official Employee

 • 

3.3K Messages

3 hours ago

@user_ikwa9p

Hi there! Our team would be happy to help you look into this. 

 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

0

forum icon

New to the Community?

Start Here