Hi there, @e-rockrock! Thanks for reaching out to us here on the Community Forums. We know there is never a good time for service to be interrupted, but especially during busy times. Depending on the situation, there could be upgrades that necessitate work during business hours. This of course is not ideal, and we certainly avoid it if at all possible. Generally, if we do need to do it, you would get an alert about it beforehand. Did that not take place?
XfinityFrank
Official Employee
•
1.8K Messages
16 hours ago
Hi there, @e-rockrock! Thanks for reaching out to us here on the Community Forums. We know there is never a good time for service to be interrupted, but especially during busy times. Depending on the situation, there could be upgrades that necessitate work during business hours. This of course is not ideal, and we certainly avoid it if at all possible. Generally, if we do need to do it, you would get an alert about it beforehand. Did that not take place?
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