plan restructure options

If you're looking to lower your monthly cost while keeping your other services the same, you may be able to review available package options and make changes through the Xfinity app or by signing in to your account online under your services and plan details.

If you'd like a more personalized review, we're happy to help. 😀 Please send us a direct message* with your full name and complete service address, and we can take a closer look at your account, review available TV package options, and help identify any opportunities to better fit your needs and budget.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.