Plan issues

I’ve twice changed my plan to the $60/month 1 gig plan with mobile and yet the internet speed and bill have not reflected this. I have received mobile service however.

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EG

Expert

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118K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Skuumah Hello there! Thanks for using our Forums and for reaching out to us directly. We are happy to review the account to make sure you are on the rate plan to and answer any additional questions you might have. To get started can you shoot us over a DM with your complete name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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Customer Service

Skuumah

Plan issues

EG

XfinityJorge

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