Regular Visitor
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7 Messages
Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
laurad99
Regular Visitor
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7 Messages
11 hours ago
Meant to add - the rep also suggested an increase to 1000Mbps plan but it looks like my current was 1100Mbps?
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XfinityJorge
Official Employee
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3.1K Messages
11 hours ago
Hi there! Thanks for the post and our team is here happy to work with you to make sure the right changes were done. To get started can you send us a DM with your name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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